Kamp K9 Hawaii LLC

Dog Boarding & Pet Services

Deposit, Cancellation & No Show Policies

DEPOSIT POLICY: Kamp K9 Hawaii requires a 50% deposit for all K9 Kamper Stay-cations (aka Dog Boarding). The deposit is due upon completion of your pup's reservation or by end of business 5:00 p.m. HST. 


If deposit is not received within 24 hours, a $15 late fee will be added to your deposit balance. If we do not receive your deposit payment within 48 hours, your pup's reservation will be canceled (no exceptions). 


Kamp K9 Hawaii cannot guarantee that your pup's spot will still be available should you still want to keep the reservation, especially during our peak boarding season (summer and holiday time frames). Breakdown of charges for stay with discounts and deposit required will be made available to you via an invoice.


*If you are a first time client, then your pup will need to complete his or her temperament test first, before reservation can be made and completed. Fee for the temperament test still applies.


CANCELLATION POLICY: You have up until 7 days before scheduled stay to cancel your pup's K9 Kamper Stay-cation Reservation to receive a 75% refund of the reservation deposit. If you cancel your pup's reservation 7 days or less, then your deposit will not be refunded (No Exceptions).


*During the peak Summer Season (June 1 to August 31) and the holiday months of November & December, a 14 day notice of cancellation will be required instead of 7 days.


Cancellation fees are required because when we reserve a spot for your pup we are turning away other families in need of our services. We always have a waiting list of owners trying to reserve a spot for their dog(s). Proper notification for a cancellation give us enough time to call the next owner on our list and fill the spot with another dog.


NO SHOW POLICY:
A “No Show” is determined if you are more than one hour late for a scheduled temperament test or scheduled stay without proper notification. No Show’s will result is a $50.00 fee and disqualification of future reservations. The No Show fee will be sent out via online invoice and you will have 48 hours to pay. Failure to pay the No Show fee will result in your account being sent to collections.